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Mary Ducusin

Director of Customer, Risk and Governance

Uniting NSW ACT

SESSION

10:50

Panel: How Effective is the Star Rating System Proving in Raising Care Standards: How Could the System be Improved?

  • Evaluating the star rating system - is the system promoting division and competition? Is there a lack of transparency in ratings?

  • Latest learnings from the star rating system: is the state of care ultimately improving?

  • Unpacking the intersection between quality care, workforce shortages, regulations and star ratings

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