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Mary Ducusin

Director of Customer, Risk and Governance

Uniting NSW ACT

Mary joined Uniting in March 2019 and was previously Chief Quality and Risk Officer at Estia Health, an aged care provider and ASX-listed company. Prior to joining Estia, Mary worked at Allity Aged Care and Bupa, where she managed a range of risk, compliance, and operational responsibilities, including customer experience and service acquisitions. She is also the Executive Sponsor for Uniting’s Cultural and Diversity Network and is currently responsible for risk and assurance, child safety, quality management, legal services, customer service delivery, sales and marketing, nursing and clinical governance functions, as well as War Memorial Hospital (Schedule 3).


Mary started her career as a registered nurse, working in the acute and sub-acute health sector, and has since studied for a law degree. She has recently completed the Company Directors Course through AICD and Advance Leadership in Clinical Governance through Australian Institute of Clinical Governance.

SESSION

11:00

Panel: How Effective is the Star Rating System Proving in Raising Care Standards: How Could the System be Improved?

  • Enhancing the star rating system to foster collaboration and transparency: Exploring how we can use the system to drive improvements and create a unified industry approach.

  • Latest insights from the star rating system: Driving continuous care improvements: Highlighting key learnings and strategies to use the system for advancing care quality.

  • Bridging quality care, workforce dynamics, regulations, and star ratings: Identifying opportunities to harmonise these elements for better outcomes in aged care.

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