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Agenda

DAY 1  |  Wednesday, 11 September 2024

8:00

Registration

8:50

Welcome to Country

9:00

Welcome Address from Aventedge

9:05

Chairperson's Opening Address

AGED CARE ACT 2024: REGULATORY, COMPLIANCE AND GOVERNANCE CHANGES

9:15

Department Address: Revitalising Aged Care Services and Experience through the New Aged Care Act

  • Driving cultural change, improving outcomes for older people and restoring trust in the system through the new regulatory model for Aged Care

  • Unpacking new reforms in response to the Royal Commission recommendations

  • Understanding the enhanced regulatory powers of the Aged Care Quality and Safety Commission


Reserved For: Department of Health and Aged Care

9:45

Enhancing Aged Care Quality through Data-Driven Benchmarking and Continuous Improvement

  • Strategies and benchmarking practices that improve performance indicators for quality advancement in care

  • Use data analysis to drive strategic decisions enhancing aged care quality outcomes

  • Showcases successful quality improvements boosting care efficiency and effectiveness


Michael Bonner, Chief Executive Officer, Choice Aged Care

10:15

Speed Networking

10:40

Morning Tea

RESIDENTIAL QUALITY IMPROVEMENT STANDARDS AND PRACTICES

11:10

Key Stakeholder Panel: Implementing the New Aged Care Act Recommendations to Create Better Care Outcomes for Aged Care Consumers

  • Addressing the ongoing implications of the Aged Care Act on the Aged Care sector

  • How can Aged Care providers maintain quality outcomes for consumers while facilitating smooth implementation of the recommendations?

  • Highlighting challenging areas for implementation and discussing potential solutions


Moderator:

Paul Sadler, Principal, Paul Sadler Consultancy


Panellists:

Melanie Metz, Assistant Secretary - Aged Care Legislative Reform, Department of Health and Aged Care


Emma Jobson, Executive Director, Regulatory Policy and Intelligence, Aged Care Quality and Safety Commission


Craig Gear, Chief Executive Officer, Older Persons Advocacy Network

12:00

Transforming Aged Care Medication Management for Improved Quality and Safety Outcomes

  • Leveraging automation to minimise errors and streamline medication processes

  • Supporting compliance and governance requirements with simple yet sophisticated reporting tools

  • Identifying customer requirements to develop tailored care plans to improve resident care outcomes

  • Ensuring individual's needs and preferences are met with precision and compassion


BESTMED

12:20

Humanising Care and Fostering a Renewed Sense of Purpose for the Elderly

  • Combatting social isolation amongst the elderly in aged care facilities by empowering residents to embrace their dreams and community

  • Highlighting the importance of humanity and dignity in aged care

  • Unpacking lessons learned from key case studies and how similar initiatives can be created to help consumers rekindle the joys of life


Samantha Jewell, Chief Executive Officer, Lifeview

12:50

Networking Lunch brought to you by StrongRoom AI

TECHNOLOGY & AI DRIVING QUALITY, SAFETY AND RISK OUTCOMES

1:50

Panel: Uplifting Routine Care Standards whilst Remaining Compliant

  • Incorporating the Aged Care Quality and Safety Commission’s recommendations to establish a more predictable, reliable, and compassionate routine care for consumers

  • Minimising oversights of care through staff training

  • Navigating challenges of high staff turnover and understaffing in the pursuit of uplifting standards


Viv Allanson OAM, Chief Executive Officer, Maroba Caring Communities


Gretta Wallis, General Manager, Health Care Quality, Amana Living


Tina Cooper, Executive Manager Clinical Governance & Operational Excellence, RestHaven

2:30

Sponsored Roundtables

A: Integrating Digital Health Solutions for Enhanced Quality of Care


B: Physical Innovations in Aged Care: Balancing Safety and Comfort


C: Knowledge Management: Training and Educating Care Providers


D: Enhancing Compliance and Risk Management through Integrated Solutions

3:25

Afternoon Tea

SAFETY PROTOCOLS AND INFECTION CONTROL

3:55

Panel: Incorporating New Standards into an Effective Quality and Safety Improvement Plan

  • In-depth perspectives from infection prevention control (IPC) leads: Identifying gaps in infection prevention within aged care facilities

  • Implementing robust risk management strategies and vigilant monitoring of hygiene standards

  • Addressing the challenge of limited PPE and hygiene resources

  • Proactive workforce preparation for swift and effective response to potential outbreaks


Kirstin Fox, General Manager, Care Governance, Care Connect


Sandra Glaister, Chief of Quality and Governance, Southern Cross Care QLD

4:35

Simplifying Compliance and Risk Management across Aged and Home Care

  • Implement centralised compliance strategies to enhance operational efficiency

  • Utilising data analytics for more informed decision-making and risk management

  • Successful compliance initiatives that improve care quality and effectiveness


Ideagen Complispace

4:55

Forgotten Covid: Reinforcing Real Risks Associated with Covid-19 and its Impact on Aged Care Operations and Safety

  • Investigating the reasons behind inconsistent adherence to infection control guidelines

  • Unpacking why Australia has one of the highest rates of Covid-19 deaths in aged care facilities

  • Moving forward: Improving infection control through ventilation, communication and stronger regulatory oversight

  • What spot checks on infection control practices have revealed


Lana Richards, Chief Quality Officer, Catholic Health Care


Susan Oliver, Manager Infection Prevention and Control, Catholic Health Care

5:25

Chairperson's Closing Remarks

5:30

Networking Drinks

DAY 2  |  Thursday, 12 September 2024

CONSUMER EXPERIENCE AND ENGAGEMENT

9:00

Commissioner’s Address: Realising Greater Care Outcomes through Strategic Reform: Navigating the New Aged Care Act

  • Finding balance between consumer care and the standards outlined in the new Aged Care Act

  • Best practices to decomplexify the Aged Care Act to your workforce and outline new expectations

  • Improving integrity and accountability through continuous monitoring


Janet Anderson, Commissioner, Aged Care Quality & Safety Commission, Australian Federal Government

9:40

Audience Q&A

9:55

Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement

  • Outlining our strategic leadership plan over the last few years and key learnings

  • Our key focus in terms of systems transformation, investment and IT resourcing

  • How business process transformation initiatives have accelerated our growth

  • Aligning business process key changes with our values to remain consumer-centric

  • Developing capability in the innovation space and where we need to improve


Craig Smith, Executive Leader, Service Integrated Communities, Warrigal

10:20

Morning Tea

RESIDENTIAL CARE RISK MANAGEMENT AND MITIGATION

10:50

Panel: How Effective is the Star Rating System Proving in Raising Care Standards: How Could the System be Improved?

  • Evaluating the star rating system - is the system promoting division and competition? Is there a lack of transparency in ratings?

  • Latest learnings from the star rating system: is the state of care ultimately improving?

  • Unpacking the intersection between quality care, workforce shortages, regulations and star ratings


Ingrid Leonard, Assistant Secretary, Choice & Transparency, Department of Health and Aged Care


Mary Ducusin, Director of Customer, Risk and Governance, Uniting NSW ACT

11:40

Maintaining Quality of Continuum of Care through the Increase in Care Minutes

  • How can providers maintain quality care for residents through the increase in care minutes?

  • What are the unseen challenges to continuum of care with regards to the increase in care minutes?

  • How can providers integrate new care minute policies into their workforce


Silvia Alberti, Chief Operations Officer, Baptcare

12:10

Empowering Dementia Care: Skills, Support, Dignity and Risk

  • Understanding dementia risk associated with substandard dementia care

  • Supporting people with dementia to eat and drink well

  • Building your workforce’s skills and capacity to deliver effective dementia care in home and residential environments

  • Promoting dignity, respect and improving the quality of life for consumers with dementia


Angela Raguz, General Manager, Residential Care & Dementia Care, HammondCare

12:40

Networking Lunch

COMPLIANCE, QUALITY AND RISK

1:40

Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement

  • What has been learned from Serious Incident Response Scheme that we can action moving forward?

  • Promoting a dignity of risk for consumers with clear communication

  • Developing a risk-based model to identify and manage high-risk residents

  • Creating a culture of continuous improvement and learning from incidents

  • Unpacking key benefits and learnings from the Serious Incident Response Scheme


Kelly Worlock, Chief Operations Officer, Brightwater Group


Catherine Daley, Chief Executive Officer, Integrated Living

2:30

Revolutionising Aged Care through Micro Town Aged Care Communities

  • Pioneering an innovative approach to residential aged care by creating a world close to normality

  • Relieving anxiety, fear and confusion for those living with dementia by promoting freedom of movement, independence and resident choice

  • Analysing the positive impact outdoor spaces have on the mental and physical wellbeing of the elderly


Nicole Smith, Chief Operating Officer, Community Home Australia


Dr Rodney Jilek, Managing Director, Community Home Australia

3:00

Afternoon Tea

LINKING FUNDING AND QUALITY

3:30

Supporting Aged Care Boards in Navigating the Aged Care Reforms

  • Key challenges and critical areas to address when overseeing risk and quality

  • Providing reports to Boards that are collated, highlight the risks and guide decision making

  • Supporting Boards with their fiduciary responsibilities


Katherine Platt, Head of Clinical & Service Governance, Bolton Clarke

4:00

Preparing for future cohorts – Maintaining financial sustainability through the generational shifts and their changing customer experience expectations and higher complex care needs

  • Exploring how the transition to Baby Boomer clients will alter the sectors care requirements

  • Challenges in design and redevelopment of old stock for newer cohorts

  • Recognising and adapting care styles to meet generational preferences

  • Fostering a sense of unity and shared responsibility through transparent communication


Luke Greive, Chief Executive Officer, Infinite Care

4:30

Chairperson's Closing Remarks

4:40

Close of Forum

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