Past Agenda
DAY 1 | Wednesday, 11 September 2024
8:00
Registration
8:50
Welcome to Country
9:00
Welcome Address from Aventedge
9:05
Chairperson's Opening Address
Cynthia Payne, Founder & Managing Director, Anchor Excellence
AGED CARE ACT 2024: REGULATORY, COMPLIANCE AND GOVERNANCE CHANGES
9:15
How can providers revitalise Aged Care Services and Experience through the New Aged Care Act
Driving cultural change, improving outcomes for older people and restoring trust in the system
Unpacking new reforms in response to the Royal Commission recommendations
Understanding the enhanced regulatory powers of the Aged Care Quality and Safety Commission and what it means for providers
Rachel Garcia, Chief Strategy Officer, Catholic Healthcare
Julia Abrahams, General Counsel, Catholic Healthcare
9:45
Unleashing Pharmacists to Optimise High Quality Care and Wellness for At-Risk Consumers
Medication management quality, safety and risk from a vulnerable consumer’s perspective.
Emerging roles for top-of-scope pharmacists within the new Aged Care Act and strengthened Quality Standards.
Enhancing the lives of at-risk residential and home care recipients through medication safety stewardship
Michael Bonner, Chief Executive Officer, Choice Aged Care
10:15
Speed Networking
10:40
Morning Tea
RESIDENTIAL QUALITY IMPROVEMENT STANDARDS AND PRACTICES
11:10
Key Stakeholder Panel: Implementing the New Aged Care Act Recommendations to Create Better Care Outcomes for Aged Care Consumers
Addressing the ongoing implications of the Aged Care Act on the Aged Care sector
How can Aged Care providers maintain quality outcomes for consumers while facilitating smooth implementation of the recommendations?
Highlighting challenging areas for implementation and discussing potential solutions
Moderator:
Paul Sadler, Principal, Paul Sadler Consultancy
Panellists:
Melanie Metz, Assistant Secretary - Aged Care Legislative Reform, Department of Health and Aged Care
Emma Jobson, Executive Director, Regulatory Strategy and Policy, Aged Care Quality and Safety Commission
Craig Gear, Chief Executive Officer, Older Persons Advocacy Network
12:00
Transforming Aged Care Medication Management for Improved Quality and Safety Outcomes
Integrating seamless medication administration from clinician to consumer for improved safety
Leveraging automation to minimise errors and streamline medication processes
Supporting compliance and governance requirements with simple yet sophisticated reporting tools
Responding to Provider and consumer requirements in a timely way to ensure improved consumer outcomes
Amanda Fieldhouse, National Clinical Executive, BESTMED
Rameez Hassan, Group Manager - Strategy, Quality and Improvement, Regis Aged Care
12:20
Humanising Care and Fostering a Renewed Sense of Purpose for the Elderly
Combatting social isolation amongst the elderly in aged care facilities by empowering residents to embrace their dreams and community
Highlighting the importance of humanity and dignity in aged care
Unpacking lessons learned from key case studies and how similar initiatives can be created to help consumers rekindle the joys of life
Samantha Jewell, Chief Executive Officer, Lifeview
12:50
Networking Lunch brought to you by StrongRoom AI
TECHNOLOGY & AI DRIVING QUALITY, SAFETY AND RISK OUTCOMES
1:50
Panel: Uplifting Routine Care Standards whilst Remaining Compliant
Incorporating the Aged Care Quality and Safety Commission’s recommendations to establish a more predictable, reliable, and compassionate routine care for consumers
Aligning clinical care and medication safety stewardship to the incoming strengthened Quality Standards
Minimising oversights of care through staff training
Navigating challenges of high staff turnover and understaffing in the pursuit of uplifting standards
Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence
Viv Allanson OAM, Chief Executive Officer, Maroba Caring Communities
Gretta Wallis, General Manager, Health Care Quality, Amana Living
Michael Bonner, Chief Executive Officer, Choice Aged Care
2:30
Interactive Roundtables
A: Enhancing participant and staff safety and risk outcomes by fostering a culture of open communication and continuous improvement across Aged Care settings
Sharee Daniel, Riskman SME & Account Manager, RLDatix
B: Leveraging Integrated Risk Management to Enhance Incident Reporting and Manage Regulatory Change
Casey Cammans, Business Development Coordinator, Camms
C: Innovating residential aged care: The Motiview solution for improving resident wellbeing across physical, psychological, and social domains through participation in an international virtual cycling competition
Dr Ruth Brookman, Research Fellow, Clinical Psychologist, The MARCS Institute for Brain, Behaviour and Development, Western Sydney University
David Cochran, Chief Executive Officer, Harbison
3:25
Afternoon Tea
SAFETY PROTOCOLS AND INFECTION CONTROL
3:55
Panel: Incorporating New Standards into an Effective Quality and Safety Improvement Plan
In-depth perspectives from infection prevention control (IPC) leads: Identifying gaps in infection prevention within aged care facilities
Implementing robust risk management strategies and vigilant monitoring of hygiene standards
Addressing the challenge of limited PPE and hygiene resources
Proactive workforce preparation for swift and effective response to potential outbreaks
Moderator: Carla Beheram, COO, Risk and Assurance Lead, Anchor Excellence
Kirstin Fox, General Manager, Care Governance, Care Connect
Sandra Glaister, Chief of Governance, Risk and Research, Southern Cross Care QLD
Analou Cariaga, General Manager - Quality, Safety and Risk, Anglicare
4:35
Enhancing Governance through reform: Best Practices for Residential and Home Care
Understanding role of good governance and it’s impact on compliance and care delivery
Aligning governance strategies with Aged Care Quality Standards
Implementing actionable steps to overcome governance challenges through reform
Deanne Cannizzaro, Senior Manager Professional Services, Ideagen CompliSpace
4:55
Strengthening IPC: Governance, Programs, and Future Directions across residential and home care
Overarching governance related to infection prevention and control and resident/client safety programs
Recommendations from the Royal Commission related to infection prevention and control
Spot check ACQSC infection control monitoring audits, are they effective?
Infection prevention and control (IPC) leads – pros and cons
The future of IPC leads in aged care including home care
Lana Richards, Chief Quality Officer, Catholic Healthcare
Susan Oliver, Manager Infection Prevention and Control and Senior Clinical Lead, Catholic Healthcare
5:25
Chairperson's Closing Remarks
5:30
Networking Drinks brought to you by Therapeutic Guidelines
DAY 2 | Thursday, 12 September 2024
CONSUMER EXPERIENCE AND ENGAGEMENT
8:50
Chairperson's Opening Address
Cynthia Payne, Founder & Managing Director, Anchor Excellence
9:00
Commissioner’s Address: Improving aged care by ‘leaning in’
Everyone has a role to play in improving the older person’s experience of care
How the Commission is helping to drive better aged care
Regulating for the new Aged Care Act
Janet Anderson, Commissioner, Aged Care Quality & Safety Commission
9:40
Navigating Aged Care Act Reforms: Ensuring Compliance and Quality Through Effective Change Management
Interpreting the upcoming Reforms: how to effectively plan for the key changes
How to develop and maintain inter-operable systems for advance care planning
Best practices for ensuring these systems enhance care quality and support compliance
Moving beyond traditional forms and PDFs - strategic appointment of decision-makers for advance care planning
Merran Cooper, Chief Executive Officer, Touchstone Lifecare
10:00
Case Study: Bridging Gaps: Enhancing Access to Aged Care through Innovative Provider Engagement
Outlining our strategic leadership plan over the last few years and key learnings
Our key focus in terms of systems transformation, investment and IT resourcing
How business process transformation initiatives have accelerated our growth
Aligning business process key changes with our values to remain consumer-centric
Craig Smith, Executive Leader, Service Integrated Communities, Warrigal
10:30
Morning Tea
RESIDENTIAL CARE RISK MANAGEMENT AND MITIGATION
11:00
Panel: How Effective is the Star Rating System Proving in Raising Care Standards: How Could the System be Improved?
Enhancing the star rating system to foster collaboration and transparency: Exploring how we can use the system to drive improvements and create a unified industry approach.
Latest insights from the star rating system: Driving continuous care improvements: Highlighting key learnings and strategies to use the system for advancing care quality.
Bridging quality care, workforce dynamics, regulations, and star ratings: Identifying opportunities to harmonise these elements for better outcomes in aged care.
Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence
Ingrid Leonard, Assistant Secretary, Choice & Transparency, Department of Health and Aged Care
Mary Ducusin, Director of Customer, Risk and Governance, Uniting NSW ACT
Associate Professor Lahn Straney, Chief Scientific Officer, MOA
11:40
Case Study: Kurrajong Nursing Home uses technology and data to navigate the future of aged care
The key focus of the presentation is about having a clinical platform that can help you gather information in real-time, through both human sources and from sensors and other places, then using the data and the baked-in decision support system to provide the next best clinical care capability.
The data gathered is then also able to be used for:
Giving more real time views of clinical governance position of the organisation
Using it to drive a more real-time view of the care needs of your clients (and therefore the AN-ACC funding levels)
Using it to potentially gamify Kurrajong Nursing Home's key activities in relation to enhancing lives, advancing quality, compliance, and risk management in aged care
Sofia Zainal, Head of Product, Humanetix
Terese Gatt, Director of Nursing, Kurrajong Nursing Home
12:00
Maintaining Quality of Continuum of Care through the Increase in Care Minutes
How can providers maintain quality care for residents through the increase in care minutes?
What are the unseen challenges to continuum of care with regards to the increase in care minutes?
How can providers integrate new care minute policies into their workforce
Silvia Alberti, Chief Operations Officer, Baptcare
12:30
Empowering Dementia Care: Skills, Support, Dignity and Risk
Understanding dementia risk associated with substandard dementia care
Supporting people with dementia to eat and drink well
Building your workforce’s skills and capacity to deliver effective dementia care in home and residential environments
Promoting dignity, respect and improving the quality of life for consumers with dementia
Angela Raguz, General Manager, Residential Care & Dementia Care, HammondCare
1:00
Networking Lunch
COMPLIANCE, QUALITY AND RISK
2:00
Panel: Risk-Informed Care: Fostering Dignity, Learning, and Improvement
What has been learned from Serious Incident Response Scheme that we can action moving forward?
Promoting a dignity of risk for consumers with clear communication
Developing a risk-based model to identify and manage high-risk residents
Creating a culture of continuous improvement and learning from incidents
Unpacking key benefits and learnings from the Serious Incident Response Scheme
Moderator: Cynthia Payne, Founder & Managing Director, Anchor Excellence
Kelly Worlock, Chief Operations Officer, Brightwater Group
Sabrina Scandurra, Director of Quality & Clinical Governance, Montefiore
Suzanne Awad, Group Chief Quality Officer, Aurrum
2:40
Case Study: Advancing Care Quality at Regis: Effective Strategies and Outcomes
Leveraging Technology for Enhanced Safety Monitoring: Exploring how Regis uses technology to improve resident safety
Implementing industry-leading practices to manage and mitigate risks
Assessing the Impact of Quality Initiatives: Evaluating the success and areas for improvement in Regis's care strategies
Rameez Hassan, Group Manager - Strategy, Quality and Improvement, Regis Aged Care
3:00
Afternoon Tea
FUTURE FINANCIAL PLANNING, QUALITY AND RESILIENCE
3:30
Supporting Aged Care Boards in Navigating the Aged Care Reforms
Key challenges and critical areas to address when overseeing risk and quality
Providing reports to Boards that are collated, highlight the risks and guide decision making
Supporting Boards with their fiduciary responsibilities
Katherine Platt, Head of Clinical & Service Governance, Bolton Clarke
4:00
Diversifying revenue streams through consumer experience
How can premium service offerings help enhance client satisfaction and revenue growth?
How can providers look to introduce more private-pay care models to reduce reliance on government funding?
How can providers create value-added programs to better engage clients and increase revenue opportunities?
Claire Ward, Executive lead - Marketing & Customer Experience, Anchor Excellence
4:30
Chairperson's Closing Remarks
4:40
Close of Forum